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How to install the Delivery Module on an Android device.
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Installing the Servitech App on the IPad
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Installing the DelDrive app on an Android device
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Servitech listing order Article rated 3.3/5.0
Question: Is there a way for our techs to have their daily work orders listed in the order they are running them on the tablets? Answer:There a two options to use on work orders for sorting: the tim...
Email ReplyTo Addresses Article rated 3.2/5.0
Question: We need to update the email address where WSW automatically sends returned emails and other important notifications.  Answer:There are two places the system looks for the return addre...
PC not authorized for POS Article rated 3.4/5.0
Problem: When I click on "POS" > "Run POS" it says "This PC is not authorized for POS".    Solution:Go to POS - Terminal Setup Click on your Terminal ID #. Click on 'Assign this Termin...
Echeck - error selecting processor Article rated 3.3/5.0
I have a customer trying to pay by echeck and he is getting a message that says.... Transaction error selecting processor. What does that mean?You'll need to contact BluePay and ensure that you are se...
Undo the Optimized Sequence on a Daily Work Order Schedule Article rated 3.0/5.0
Q: How can you undo an optimized daily work order schedule so that is goes back to using the date/time order?A: In the Schedule Grid, click the cell to bring up the tech's work order listing on the ri...
Correcting Invoice Items after Payments Applied Article rated 2.6/5.0
See this video about correcting an invoice item after payments have already been applied. Correcting Invoice Items where payment has been applied.
Okidata printer not printing after Windows 10 update Article rated 3.0/5.0
Windows 10 updates tend to reset print drivers back to the printer default and away from the 'Generic Text Only' print driver that is required for printing from Watersoftware. Here are the steps to re...
Route run is being billed by another user Article rated 3.0/5.0
If you get this message and you are sure no one else is in the process of billing that route, you can reset the status of the route run to make it available to be billed. Go to Recurring Services - R...
Can emailed invoices and statements be sent as a PDF attachment? Article rated 3.0/5.0
We default to Embedded HTML emails because it doesn't require a separate program on the user's end to read and since there is no attachment, it's less likely to be flagged by the end user's security s...

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